Policies

Insert your financial policy here.

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Everyone's Time is Equally Valuable.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Upcoming Appointments Via Phone/Text Message/Email

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 48 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.

Our practice requires a 48 business hour notice to cancel or reschedule appointments. 

Any appointment canceled less than 48 hours or a No Show, will be charged a No Show Fee. The No Show Fees are as follows:

• No Show for an Initial Evaluation $100
• No Show for Medication Management or a Therapy Follow Up Session $70

Exceptions may be made for incelement weather or natural calamity. 

The client will be responsible for the payment of the No Show Fees in full prior to their next scheduled visit. 

Appointments can be canceled or rescheduled via email, text, phone call, voicemail, or an EMR portal message to the practice.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

For all Telehealth visits client and/or legal guardian must provide consent.

All Telehealth visits must be audio AND video. 

Audio only visits are not permitted and your appointment may have to be rescheduled if the video component is not working. 

Telehealth visits would be provided only via an Advocare approved HIPAA compliant platform that the practice utilizes. 

Personal Zoom, Microsoft Teams, Google Meet, or any other platforms cannot be utilized for our Telehealth visits. 

Clients must join the virtual waiting room of the provider 15 minutes prior to their visit. 

Failure to not be in the virtual waiting room prior to the visit can be considered as a No Show, and the client will be responsible for the No Show Fees. 

The Telehealth link will be provided to the client from the practice 24 business hours prior to the visit via email or text or patient portal.